Plugged In - A Banking Podcast
Plugged In brings you raw, honest takes on all things in the banking industry. That means you aren’t going to get some buzzword-filled, cliche podcast – you’re getting an unfiltered look into topics in the financial world no one else is talking about. Your hosts, Al Dominick and Steve Williams, will talk to top players in the industry about what matters now, and what will shape the future.
To groove along with Al and Steve's song references each episode, check out the official Plugged In Spotify playlist: https://open.spotify.com/playlist/1Z7NWPIQuaXQlfHxLWJb3g?si=o552CzjwTr6R4mx13NmOBA
Plugged In - A Banking Podcast
Ep 18: Baby Don’t Hurt Me: Bankers and AI // Sarah Hinkfuss
How is AI transforming banking and financial services? On this episode, Al and Steve talk with Sarah Hinkfuss (Bain Capital Ventures) to provide an insider's perspective on the impact of generative AI tools like ChatGPT.They discuss strategies banks are taking to adopt AI: building custom models in-house, configuring existing solutions, and adopting ready-made vendor products. She explains the advantages of partnerships between fintech startups and incumbent banks. Hinkfuss analyzes real-world examples of AI in action across banking, highlighting use cases in areas like customer service, underwriting, and reporting. The discussion covers best practices for balancing innovation with regulation and compliance. While AI brings uncertainty, this episode explores the upside potential for banks to leverage AI to enhance operations, decision-making, and competitiveness.Subscribe to Plugged In for the latest in Banking, Fintech, and Finance!
